Managed IT Services
Ongoing support for businesses in Pitt Meadows, Maple Ridge, the Tri-Cities and Metro Vancouver / the Lower Mainland, covering Windows PCs, Macs, email, licences and networks named in your agreement, plus security assessments and Bitdefender GravityZone endpoint protection.
Who this is for
Dependable support without a full internal IT department
Owners and operations managers who need clear coverage for everyday systems. We agree which devices and users are in scope before work starts.
Typical problems
- Overdue updates and unclear patching
- Uncertain licence ownership
- Endpoint protection that has not been reviewed
- Networks that have grown without a current picture
- Day-to-day issues that interrupt work
What is included
What a managed IT engagement can cover
Named support
Support for the systems and users listed in the engagement.
Current-state assessment
An inventory and review of the environment before recurring work begins.
Updates and exceptions
Patch and update management for supported systems, with exceptions recorded.
Email and licences
Business email and licence administration within the agreed scope.
Endpoint protection
Bitdefender GravityZone, with the included features confirmed in your proposal.
How an assessment starts
Inventory, assess, prioritise, decide
Inventory
We collect the devices, accounts and access needed to see the current state.
Assess
We review updates, protection, licences and operational issues in scope.
Priorities
We explain findings and recommend what to fix first.
Decide
A one-time assessment can stand alone, or we can onboard recurring support.
How support scope is agreed
Your support agreement sets out coverage hours, response targets and on-site support. An assessment is a review of the agreed environment; it is not a penetration test or a certification.
You receive documented scope, prioritised findings, remediation recommendations, a maintenance schedule and a support contact process when those items are part of the engagement.
Questions
Do you provide managed IT services in Pitt Meadows?
Techloom is registered in Pitt Meadows. Managed IT support is for businesses in Pitt Meadows, Maple Ridge, the Tri-Cities and Metro Vancouver / the Lower Mainland.
Do you support Macs and Windows?
Yes, within the devices included in the agreed scope.
Can we start with an assessment?
Yes. Many customers begin with a current-state assessment before deciding on recurring support.
What is included in patch management?
Assessment of outstanding updates, a schedule, recorded exceptions and reporting for the devices we manage. Emergency or out-of-scope systems are handled separately.
How is endpoint protection selected?
We use Bitdefender GravityZone and choose the package that matches the devices and risks in scope. The included features are confirmed in your proposal before it is deployed.
How are support hours agreed?
Coverage hours are set in your agreement. Work outside those hours is only offered if it is written into your agreement.
Request an IT assessment
Tell us which systems need support. Related work: security audits and hardware and licensing.