What the work covers
Simplify work before you automate it
Discovery, current-process mapping, baseline time or cost, application overlap, opportunity selection, data and access review, a pilot, human review, exceptions and measurement. Cost reduction is a goal subject to analysis, not a promised percentage.
A recommendation may be to simplify a process, remove an unused licence or connect tools you already own. A customer-facing chatbot is not required and is not offered as a default product on this website.