HelpDesk Support
A named place to raise day-to-day IT requests for the people and systems in your agreement, during the hours written into that agreement.
Who this is for
A front door for everyday IT issues
Owners and staff who need to know who to contact when work is interrupted, and how quickly that request is picked up.
Typical problems
- Unclear who to call when something stops working
- Requests that sit in email with no owner
- After-hours issues with no agreed coverage
- No record of what was asked and what was done
What is included
What this engagement can cover
Named contact path
Staff in scope know how to raise a request and who will pick it up.
Agreed hours
Coverage follows the hours in your agreement. Work outside those hours is only included if it is written in.
Ticketed work
We log the request, the systems involved, and what was done so the next issue is not starting from scratch.
Tell us which systems are in scope
We agree coverage before work starts. Related pages are listed under Services.